Even though mobile technology often simplifies the completion of everyday tasks, cell phone owners can also encounter technical glitches and unwanted intrusions on their phones. In an April 2012 survey, the Pew Research Center’s Internet & American Life Project assessed the prevalence of four problems that cell owners might face:
• Dropped phone calls
• Unwanted sales or marketing calls
• Spam or unwanted text messages (based on cell owners who text)
• Slow download speeds that prevent things from loading as quickly as you would like them to (based on those who use the internet or email on their cell phone or download apps to their cell phone)
"The big change that mobile connectivity has brought to users is the instant availability of people and data,” noted Jan Lauren Boyles, a Pew Internet Project researcher who authored this report. “As mobile owners become fond of just-in-time access to others and as their expectations about getting real-time information rise, they depend on the cell phone's technical reliability. Any problems that snag, stall, or stop users from connecting to the material and people they seek is at least a hassle to them and sometimes is even more disturbing than that in this networked world."
Read the full report
Copyright © 2012 Pew Internet, All rights reserved.